CARRIER CONTACT INFORMATION
Agency Support: 866-407-9896
For questions or issues related to claims:
Claims Department
Updated Office Hours: 8:00 AM - 6:00 PM CST
24/7 Support for emergency assistance remains the same
Phone: 1-866-407-9896 (Option 1)
For questions or issues regarding individual policies or quotes:
Customer Service and Underwriting Departments
Updated Hours: 8:00 AM - 6:00 PM Central Standard Time
Phone: 1-866-407-9896 (UW - Option 3, CS - Option 4)
Email: customerservice@hoaic.com
For general agency assistance:
Sales & Marketing Department
For questions regarding agency licensing or producer setup:
Licensing Department
Submit Producers here: Agency Producer Additions
Submit Agency Updates here: Agency Update Request
For agency download assistance:
Support Department
PL Marketing Contact:
Heidi Kuchta
Phone: 866-407-9896
Mobile: 972-955-3978
The Agent Resources page of our website has various helpful tools including Report Access Instructions, Tips for using PTS (our rating system), and Quick Reference Guides for each state:
Commission Schedule:
*Note: Commission Schedules are updated at the carrier's discretion, and schedules are provided by the carriers when changes are made.
HOAIC Site Overview:
PRODUCT LINES
STATES APPOINTED
AZ
GA
IL
MO
NM
NV
OK
SC
TX
UT
NB